Online Sale Terms & Conditions

We strongly recommend that you read these Terms carefully, as they will form part of the Contract between us. Please make sure that you understand them. Any questions regarding these Terms and Conditions or subsequent issues should be directed to: info@con-vit.com

1 – Product Order
1.1 - Registration
We advise you to register in advance, if you would like to place an order:
1.1.1 – Fill out the registration data and press the "send" button
1.1.2 – You will receive in your email a confirmation of your registration with your password access and a link to activate your account. After accessing the given link, you may enter your Username and Password.
1.1.3 – You can change your password in the Services menu.
1.2 – To continue your purchase, you should follow the following steps:
1.2.1 – Select the product you wish to order.
1.2.2 - Customize your order, selecting the characteristics of the product you wish to order..
1.2.3 – Press the "Add to Cart" button.
1.2.4 – Check your order and press the "Checkout" button.
1.2.5 – Enter your username and your password, or if you are not a customer yet, fill in required information for a new registration.
1.2.6 – Check the address for shipment (if you have a promotional coupon, enter the code in the appropriate field to access the discount).
1.2.7 – Choose the expedition mode
1.2.8 – Choose the form of payment.
1.2.9 – You can write a comment about your order.
1.2.10 -
Confirm the purchase.
Your order will be processed as soon as Con-Vit receives your payment.
You will receive an email with the order confirmation.
If you have selected the payment by bank transfer, you will receive an email with payment details.
When the order is sent, you will receive another email with the shipping date and tracking number, so you can follow your product.

2 – Cancellation & Return
2.1 - You can cancel an order that haven't entered the manufacturing or shipping process yet.
2.2 – The customer has the right to resolve the purchase agreement for a non-customized product, within 14 days.
2.3 – If you want to cancel an order you must contact us to: info@con-vit.com
2.4 – The return of non-customized products, as well as the delivery of their substitutes, the credit note, or your refund will be made at a date agreed.
2.5 – You should always proceed to return the product in its original packaging, in perfect condition, and with the respective invoice.
2.6 – The customer is responsible for any freight costs those products may be subject.
2.7 - The supply of goods made to the consumer's specifications or clearly personalized are excluded from the free termination agreement, therefore Con-Vit may refuse to refund the amount paid upon the order.
2.8 – If the production process have already started, on a customized product, Con-Vit may refuse to refund your order.
2.9 - Con-Vit may refuse the return of the product if it does not comply with these terms.

3 – Prices
3.1 – The prices are presented in Euro and Dollars and include VAT.
3.2 – Delivery fees are charged to the customer at the end of the order, depending on the selected products.
3.3 - Con-Vit reserves the right to change prices, or cancel promotions at any time, however the rates to be applied are always those that are in place at the order time.
Please note that your order may also be subject to import duties and taxes which are applied when the delivery reaches its destination country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.

4 – Payment methods
4.1 - The payment methods avaliable are:
. Credit Card
. Paypal
. Bank Wire

5 – Freight
5.1 – For international orders we ship our products via:
. Registered Post Air Mail
5.2 - Our products are properly prepared and packaged for transport. However, if you notice any evidence of violation of the package, you should immediately contact us.
Please note that your order may also be subject to import duties and taxes which are applied when the delivery reaches its destination country.

6 – Privacy
6.1 – The registered user of Con-Vit web page may, at any time, exercise the rights of access, rectification and deletion of data in the following ways:
. In the site area called "My Account"
. By e-mail to info@con-vit.com requesting the necessary changes to your account.
6.2 – The customer authorizes Con-Vit to process your personal data filled on registration, for the purposes necessary for contracting with the customer, to process transactions, to manage purchases, as well as all respective buying records and access control.
6.3 - We collect information about you when you register with us or place an order for our products. And also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship.
6.4 – Con-Vit will never sell, rent, lease or share your information to any third party.
6.5 - By registering on our website the user is automatically accepting to subscribe to Con-Vit newsletter.
6.6 - We will be committed to protect your personal data using appropriate technical solutions, and we will store your data on our database within a secure network. However, we cannot absolutely guarantee the security of your personal data.
6.7 - By using our website, you confirm that you accept this privacy policy and consent to our using your personal data as set out in this privacy policy.

7 – Intellectual Property
7.1 – All the content of Con-Vit - Online Store (illustrations, drawings, texts, titles, brands, images, photographs, products) is owned by Con-Vit. You're not allowed to use, reproduce or claim any content included in this web page. Total or partial reproduction of the content by any procedure and on any media is subject to prior authorization by Con-Vit.
Any fraudulent use of the content is an offense, which will be treated within the law.

8 – Cookies
8.1 - This website uses cookies. Cookies are text files which are placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to complete statistical reports on website activity.
For further information please visit www.aboutcookies.org or www.allaboutcookies.org

9 – Law and Jurisdiction
9.1 - Any agreements and documents to which the present conditions of sale are applicable are governed by Portuguese law. Disputes arising from any agreements or documents to which they apply the present conditions of sale will be submitted to the competent courts of Portugal.

The terms & conditions were last updated on 23rd September 2016.
We reserve the right to change this policy at any time. Any updates to this policy will be published on this page. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.

The terms & conditions presented shall apply to all the products contained within this web page - Con-Vit, property of Grupo Quinta do Lecanto, Lda., based in Urbanização Casal Novo da Charneca, Lote 2 - 2580-366 Albarróis - Portugal , Tax Id PT510850014.

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